Frequently Asked Questions (FAQs)

*You must be 19+ years of age or older and able to receive mail in Canada.
Read below for further info and contact us if you have any questions.

A. All of the products are shipped within 24 hours of receiving the eTransfer payment (except on weekends) and the packages are sent through Canada Post Xpresspost using tracking numbers.

A. When your package is sent in the mail, you are provided with a Canada Post tracking number, sent to you via email shortly after shipping. This will give you all of the details for shipping times and dates.

A. It usually takes between 3 to 5 business days to arrive to any address in Canada. Except if you use UPS overnight, then it is 24 hours for arrival generally.

A. We accept payment for mail order Cannabis products using eTransfer from a Canadian bank account. In certain situations, we will be able to use credit cards and/or PayPal, but only for business services. No credit cards or PayPal will be accepted for mail order products to consumers.

A. At 1PM daily the orders for that day are cut off, and all pending paid orders are shipped and tracking numbers sent to waiting clients. If you place an order after 11am daily, that order is shipped the following business day. If you submit your order before 1PM and your payment arrives after, the order will still go out the following business day.

 A. Every package sent via Canada Post has a unique ID tracking number. This tracking number will show all of the details along the journey of the mail order products as they come closer to arriving to you. We send customers their tracking numbers in the late afternoon of the day that the items are shipped, as our shipping team(s) are out of the office with the packing slips until that time. Which means your mail order products will ship mid day, but the tracking numbers are not sent until later.

*It’s important to note that mailed items do not leave the post office until 330pm daily, so there’s no difference in arrival time of the package if it’s dropped off in the morning or the afternoon, as long as it arrives at the post office before 330pm, it’s all the same.

If you have any questions about couriered mail services specifically, please contact us.

A. We charge a flat rate of $15 for shipping Canada wide, through a Canada Post Xpresspost.

*For customers who spend $99 or more on their order, shipping is free.

A. Customers who spend above $420 will take advantage of the free shipping, but also save 10% on their order total. So when you spend above $420, simply deduct 10% from the order total before sending us an eTransfer. If you have any questions about the 10% savings on orders above $420, please contact us. When using the 10% discount at the same time as “credits” (as below), the 10% discount is applied only if the total after “credit” discount is above $420.

A. We suggest that you use a mailing address that you know is not compromised, is secure, and only you have access to receive the products that we mail to you. On very rare occasions, packages sent in the mail do go missing, but that applies to every industry. We will reship packages on occasion as needed, depending on the customer situation.

A. Everything we send in the mail is always double vacuum sealed, in discrete generic packaging for maximum customer security and privacy.

A. Our team has many decades experience in cultivation and various cannabis related fields giving us a vast pool of knowledge to help guide our customers towards a better experience.

A. You must be 19+ years old with a valid Canadian drivers licence or other government issued picture ID. You must submit a picture of your ID, as well as a Picture of you holding your ID